Mt Pleasant News

Wash Journal   Fairfield Ledger
Neighbors Growing Together | Sep 21, 2018

HCHC implements new copay process

Oct 11, 2017

Henry County Health Center will be implementing a new co-payment process for Emergency Department patients. Beginning Nov. 1, all Emergency Department patients will be asked for a co-payment after seeing the Emergency Department physician.

When a patient checks into the Emergency Department and the physician completes the medical screening, registration staff will gather and verify the patient’s insurance and will request any applicable co-payment at that time. Cash, check, debit, credit and Health Savings Account payments will be accepted. For those who are self-pay, HCHC will ask for a set minimum amount at the time of the visit and send a bill if there is a remainder left to be paid.

“Even though this is new to Henry County Health Center, other facilities around the nation have already implemented this process,” said Karoleen Hammel, HCHC’s Revenue Cycle Director. “Because of the rising cost of health care and diminishing reimbursements for hospitals, collecting copays at the time of the Emergency Department visits is one way to help reduce the cost of health care.”

The health care industry has undergone dramatic changes in recent years, which have directly impacted health care providers and consumers. In response to this, HCHC has worked to make billing practices more transparent by implementing strategies to communicate information to patients and other health care purchasers in an effort to help patients better understand the total value of their care. The new co-payment process in the Emergency Department is another method to assist in the efficiency and effectiveness of the overall billing process.

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